Excellium Services

Looking for a new team member: Service Delivery Manager

Excellium Services

Looking for a new team member: Service Delivery Manager

by adidionxlm

“Service Delivery Manager” job offer

You wish to join us because…

You’re motivated, passionate & not a routine lover!

As a Service Delivery Manager, you will have the opportunity to fully invest yourself, innovate and create using the latest technologies. As listening is at the heart of our company, you will quickly feel part of Excellium. In order to understand our business, our clients’ challenges and to accompany them, we regularly organize meetings, workshops and training sessions. We will help you develop your skills and position you on stimulating projects, adapted to your profile and allowing you to surpass yourself.

Your team

Within a multidisciplinary team, you will work in Excellium’s “Project Management Office” department. Composed of junior and confirmed professionals, the team takes the lead of Projects and Services on all services and solutions offered by Excellium.

Your mission as Service Delivery Manager

You will be in charge of several missions along with and in an autonomous way with the support of the Service Managers.
As Service Delivery Manager, you will lead Excellium’s teams in order to deliver the SOC services ordered by our customers, as well as to manage various missions and projects for these customers.

In this context, you will be the privileged point of contact for our customers, and you will be able to build trusting relationships and long-lasting partnerships with decisive people at these customers.

You will have to :

  • Manage the SOC services ordered by the clients;
  • Ensure compliance with commitments and the quality of SOC services provided;
  • Implement and monitor SOC performance indicators;
  • Contribute to the development of SOC services and to continuous improvement actions;
  • Produce monitoring and status reports on services, and Steering Committee materials;
  • Organize, co-organize and/or participate in strategic and customer steering committees;
  • Qualify and escalate issues that require the intervention of other stakeholders;
  • Establish project baselines, including scope, schedule, and budget;
  • Confirm the allocation of Excellium experts, with the Service Managers;
  • Organize workshops to plan activities and deliverables;
  • Organize the project kick-off meeting in collaboration with the customer contact;
  • Facilitate client meetings, whether for project planning and monitoring or for the presentation of key deliverables;
  • Identify and document risks and issues, manage their mitigation and remediation, and ensure smooth communication to the parties involved in the resolution;
  • Facilitate client meetings, whether for project planning and follow-up or for the presentation of key deliverables;
  • Actively participate in the animation and development of the PMO team in Belgium.

 Service Delivery Manager: Profile

You have between 1 and 2 years of experience in the IT field and wish to manage large-scale projects and services. You have an engineering degree or equivalent:

  • You have a general knowledge of IT architectures (networks, systems, …) ;
  • You are constantly on the lookout for issues related to cybersecurity;
  • You have strong writing and analytical skills;
  • You have a good command of professional English related to our business, Dutch is a plus;
  • PRINCE2 Practitioner and ITIL certification would be appreciated.

To carry out the expectations and challenges of this job with ease and success, we expect you to:

  • Demonstrate true leadership;
  • Be precise and rigorous;
  • Be able to convey clear messages;
  • Be organized in your work;
  • Be able to adapt quickly;
  • Be able to take initiative.

You are passionate about computer security, curious and on the lookout for the latest news, security flaws and technological advances then apply!

SUMMARY

Contract type : Permanent contract – full time

Location: Excellium Services Belgium N.V.
Orion Bldg, Belgicastraat 13
B-1930 Zaventem, Belgium

Publication: 04/02/2021

“Your personal data will be kept for a period not exceeding 3 months. If you give your consent, your personal data will be kept for up to 12 months for potential future job offers.”

MORE ABOUT US?

Joining Excellium means having the opportunity to invest fully, to innovate and to create using the latest technologies.

Excellium benefits from a great dynamic, with accessible managing partners and invested teams.
It is to join a family of nearly 100 passionate direct collaborators.

Joining Excellium means having the opportunity to invest fully, to innovate and to create using the latest technologies.
Joining Excellium means having the opportunity to invest fully, innovate and create using the latest technologies.

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